Dato Launcher Firewall

User 2334 | 9/28/2015, 9:04:43 AM

Dear all,

I am behind a firewall at work and unable to register my key:

"Unable to connect to Dato validation server. This may be a network connectivity issue. Check your connection to the Internet and try again. Server timed out. "

I tried from home and everything works as expected.

Is there any workaround? Thanks ete


User 1592 | 9/28/2015, 10:58:09 AM

Hi Ete It is possible to active GraphLab Create from your home, and copy the resulting license file (~/.graphlab/config) into your machine which is behind the firewall.

Let us know if this works for you.

User 2334 | 9/29/2015, 6:33:40 AM

Hi Danny, thanks for your reply. I copied the config file and created a graphlab folder. Nevertheless the dato launcher still asks me for entering my mail and key. Any suggestions? ete

User 1178 | 10/1/2015, 8:59:27 PM

Hi Ete,

Even after you have the product key and license information downloaded, Dato Launcher requires network connectivity to download Anaconda environment additional python packages. Would it possible for you to install Dato Launcher in an environment that is not behind firewall?

Thanks! Ping

User 2334 | 10/2/2015, 8:22:46 AM

Thanks Ping, I will try to connect via UMTS. That should work.

User 2365 | 10/5/2015, 9:08:27 AM

Hi Ete,

I too have the same problem. I could work with Dato Launcher at home, but not at work. I am taking courses in Coursera Can you please tell me how you could overcome this problem? Thank you? Rajesh

User 1178 | 10/5/2015, 8:49:37 PM

Hi Rajesh,

Once you have successfully installed Dato Launcher, you should be ableto use it at work where there is limited network connectivity (unless you need to download more things from internet). Can you tell us more about what issues are you seeing?

Thanks! Ping

User 2365 | 10/5/2015, 9:14:47 PM

Hi Ping, Thank you very much for your quick answer. I get the folllowing message. Thanks for your help Rajesh

User 940 | 10/6/2015, 12:52:28 AM

Hi Rajesh,

Can you browse to https://beta.graphlab.com in your browser? This will help us debug.

Cheers! -Piotr

User 2365 | 10/6/2015, 7:21:50 AM

Hi Piotr,

When I browse to https://beta.graphlab.com then I'm redirected to page https://dato.com/products/create/ I am able to browse through the contents of https://dato.com/products/create/ But that is not the same which you are referring right? Thank you

Cheers Rajesh

User 4 | 10/7/2015, 10:42:13 PM

Hi @Rajesh, is your OS or browser configured to use a proxy server? If the traffic is able to get through to https://beta.graphlab.com (and the successful redirect indicates that it is), but Dato Launcher is unable to resolve the same domain, this could indicate the use of a proxy server. Dato Launcher currently does not support being behind a proxy server. As an alternative to Dato Launcher, you can use the AWS instructions to use GraphLab Create on EC2 from behind the proxy if that helps, but that may require additional configuration as well to be able to use EC2 from behind a proxy.

User 2365 | 10/8/2015, 10:34:08 AM

Hi @Zach, Yes i have a proxy server. Thank you for your reply.

I registered in AWS but unfortunatey i could not find graphLab-create-1.6.1-coursera-1. Can you please suggest some other AMI?

When would Data launcher support behind Proxy server?

Thank you very much for your help Rajesh

User 940 | 10/8/2015, 5:19:31 PM

Hi @Rajesh,

I just looked at the AMI's and could find graphLab-create-1.6.1-coursera-1. It's in the Community AMI tab, on the left when you first try to set up an instance to launch. So you first click on the 'Community AMI' tab, and then search in the search box for our AMI.

Does that help?

Cheers! -Piotr

User 9 | 10/10/2015, 4:46:30 PM

@Rajesh Can you please try to locate the graphlab-create-1.6.1-coursera-1 AMI again? It is posted and we can find it.

If you still can't find it, please send email to support-at-dato.com and tell us your geographical region. I want to investigate further.

Thank you.

User 2365 | 10/16/2015, 9:56:00 PM

Hi Tim,

I managed to install dato launcher, however i have doubts if my graph lab was installed correct. I get some errors even after importing graph lab.. How do it make a simple test if my graph lab is installed correct?

Thank you Rajesh

User 4447 | 4/5/2016, 9:51:28 PM

behind a proxy server is very common issue. Has anyone succeeded yet?

User 940 | 4/6/2016, 9:49:35 PM

To get around this issue you should set your *_PROXY shell environment variables following this guide:


These instructions work even outside of AWS machines.

For Windows, you need to add two variables to your user environment first. Then please reboot first before re-trying the Dato Launcher.

Let me know if you have any questions about this procedure.

Cheers! -Piotr

User 5321 | 6/23/2016, 3:50:57 PM

How to resolve this problem any one plz?

User 4 | 6/23/2016, 5:41:46 PM

Hi @"Nambula Naveendra", as mentioned above, Dato Launcher doesn't work behind a proxy server. It appears the machine you're running on does not have a direct connection to the internet. The error EAI_AGAIN indicates a DNS lookup timeout, which would happen if you can't contact DNS servers -- if your web browser works on the same machine, it's likely going through a proxy server.

If you want to use GraphLab Create from behind a proxy server, please follow the instructions further up in the thread, using the command line installation instructions instead of Dato Launcher to install GraphLab Create.